Desk Top Papers - Terms & Conditions
Placing an order either verbally by fax or online at Desk Top Papers is an acceptance of our terms and conditions. It is therefore recommended that you read our terms and conditions carefully prior to purchase.
Pricing and Payment Conditions
All prices are in Australian dollars and include 10% Goods and Services Tax.
This is applicable for orders supplied within Australia. Orders delivered outside of Australia are not subject to G.S.T. and will be charged without Tax.
All prices are subject to change without notification.
Payment methods accepted include Visa, MasterCard and Bankcard. Details can be entered via our secure site or by phone. This website supports Secured Sockets Layer based transactions (SSL) from a browser to a level of at least 128 bits. Alternative payments available are Direct Deposit, Money Order and Cheque. Full payment is required before items are dispatched.
Full payment is required prior to ordering any non stock items (buy in’s). Orders paid by cheque, money order or direct deposit will not be sent until funds are cleared.
Cheques that are dishonored will incur a dishonor fee of $25 payable immediately upon notification and is subject to change.
For information on our secure payment method go to
http://www.directone.com.au/html/welcome/features.html
Refunds
Desk Top Papers offer a 7 day refund / exchange policy on items that contain any manufacturing fault.
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Goods that are custom made, cut to size or ordered incorrectly or will not be refunded.
Prior authorisation must be obtained before returning any goods for credit or exchange.
Mistakes in Orders Received
Desk Top Papers makes every effort to ensure all orders are correct and checked prior to dispatch. However, If there is an occasions where a mistake is made by Desk Top Papers, upon notification it will be rectified at our expense. Once the 7 day period is over, Desk Top Papers will not take responsibility for any mistakes and will consider the order completed.
We recommend checking your order and reporting any mistakes within 7 days of receiving your order.
Order Cancellations
All orders for stock items can be cancelled prior to charging and dispatch.
Non stock items (buy in’s) or custom made orders cannot be cancelled after our order
has been placed with suppliers.
Freight & Delivery
As our system does not allow for freight to be calculated at the time of order placement due to the variation in size weight and delivery options. The amount on your order confirmation will be adjusted after goods have been packed and weighed. We will select the most efficient, cost effective, secure (traceable and signed for) method of transporting your goods. By placing an order with Desk Top Papers you accept all extra charges associated with freight. Goods are consigned on your behalf to transport agents (couriers or express post). International delivery will be charged at cost. Desk Top Papers cannot guarantee delivery times. We cannot be held liable for any damage or charges whatsoever caused by third parties. This includes loss, delays and damages. Damages caused by transportation will need to be claimed directly with the carrier.
Orders are picked and packed within 2—3 days subject to order intake and stock availability. We will e-mail if there are any anticipated delays. Orders are dispatched on receipt of funds being received and cleared into our nominated bank account. Please note Direct Deposit and Cheque payments may take 2 to 3 days to clear into our account. Transit times; Express overnight within Australia Post nominated zones + 1 day for other areas
Road freight 1 to 2 days from dispatch.
Stock Information & Variation
All orders are subject to availability. Stock variation may occur. It is highly recommended that colour samples be purchased prior to bulk orders as on screen colours may appear slightly different due to varying monitor settings.
International Purchases
Purchases outside Australia may incur an import tax or duty once their orders are sent, prior to receiving their goods. This fee is wholly the responsibility of the customer. Desk Top Papers cannot be held responsible or liable for any additional fees charged by government or any other authorities. We recommends contacting your government customs department for advise of charges. For more information see International Purchasing.
Minimum Orders
There is no minimum order amount however some items are sold in packets where shown.
Wholesale Terms & Conditions
To purchase wholesale from Desk Top Papers, you must have a registered business name reflecting that your business is in the paper or craft related industries. To check your current Business Name Registration details prior to completing this application Click here (
www.abr.business.gov.au)
If your business name is new and not available for online checking you will need to e-mail or fax a copy of your Business Name certificate to the Wholesale Manager Desk Top Papers on fax. 07 3396 9044.
Personal names that do no indicate type of business may not be accepted. Free mail or hotmail address may not be accepted for wholesale status. Your application approval will be at the discretion of Desk Top Papers and wholesale status may be revoked if your business status changes or you do not meet our minimum requirements.
Minimum Orders
There is no minimum order amount however some items are sold in packets where shown. Wholesale orders under $25.00 including tax will incur a $5.00 small order surcharge. Wholesale customers are required to spend an annual total of $1,000 to retain wholesale status. Customers that do not meet this minimum or have not purchased within the past 12 months will become inactive and may need to reapply for wholesale status.
